Frequently asked questions

Browse the shop, add products to your bag, then complete checkout. You’ll receive an email confirmation with your order number for tracking.

If it hasn’t shipped yet, contact us ASAP via Contact or WhatsApp with your order number. Once shipped, the parcel follows the carrier’s delivery flow.

Use the Order tracking page with your order number. After dispatch, carrier details (Amana, SDTM, or Carré depending on zone) appear there.

Yes. We ship across Morocco with Amana, SDTM, and Carré. Typical delivery is 2–5 business days depending on your city.

Fees depend on zone and sometimes the product. They’re calculated clearly at checkout before you pay — no surprises on delivery.

Carriers usually retry or contact you. Keep your phone reachable and double-check the address at checkout.

Cash on delivery for peace of mind, or secure card payment (Visa / Mastercard via Stripe), depending on the option you choose at checkout.

Yes. Card payments are processed by Stripe. mDISCOVER never stores your full card number.

Yes. mDISCOVER curates quality skincare, carefully sourced. Each product page lists the brand, benefits, and usage tips.

Filter by category (serums, creams, sets, fragrances…) and read the descriptions. For personal advice, message us via Contact or WhatsApp.

Yes. Explore our sets and rituals in the shop — perfect for gifting or discovering several products together.

Returns are accepted within 14 days for unopened products in original packaging. Contact us to start the process.

Contact us within 48 hours with your order number and photos of the parcel. We’ll resolve it quickly (replacement or refund as appropriate).

An account makes tracking and saved addresses easier, but you can start shopping from the catalog. Create an account anytime from My Account.

On the login screen, use the reset option. You’ll receive an email to set a new password.